Official Privacy Policy
Betx takes your privacy seriously. This document clearly explains the types of data we collect, why we need it, how it is used, and your rights as a betx platform user.
Six core principles that shape how betx handles user personal data
Betx only collects data that is strictly necessary to provide its services, meet legal compliance requirements, and ensure platform security. No excessive or irrelevant data collection takes place.
All personal data is stored on secure servers protected by 256-bit SSL encryption. Access to user data is restricted to authorised personnel only, and every access is strictly logged.
Betx has never and will never sell, rent, or share your personal data with third parties for marketing or commercial purposes. Your data is used solely for the purposes stated in this policy.
You have full rights to access, correct, download, or request deletion of your personal data at any time via your betx account settings or by contacting our support team.
Betx does not retain personal data longer than necessary. Active account data is kept for as long as the account remains open. Once an account is closed, data will be deleted in accordance with the established retention policy.
In the event of any data security breach affecting your information, betx will notify you promptly via your registered email and take the necessary remediation steps.
This Privacy Policy explains how betx ("we", "the betx platform") collects, uses, discloses, and protects the personal information you provide when using our platform — covering the betx.vin website, the betx mobile app, and all related services.
By registering an account or continuing to use the betx platform, you agree to how we handle your personal data as described in this document. If you do not agree, you are required to discontinue use of the platform.
This Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA). betx is committed to complying with all applicable data protection legal requirements.
Betx collects your personal data through various means — directly when you register or fill in a form, automatically while you use the platform, and in some cases through trusted third parties.
| Data Categories | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, IC number, gender | Registration & KYC |
| Contact Data | Email, phone number, address | Account registration |
| Financial Data | Bank account number, transaction records | Deposit/Withdrawal Process |
| Technical Data | IP address, device type, browser, OS | Automatic during use |
| Usage Data | Betting history, games accessed, activity logs | Automatic within the platform |
| Communications Data | Live chat records, support emails | Customer support interactions |
betx does not collect sensitive data such as your medical records, political views, or religious beliefs. Financial data collected is used solely to process transactions and comply with anti-money laundering laws.
Betx uses the personal data collected for the following purposes. Each purpose has its own legal basis that permits us to process the relevant data:
Marketing: betx only sends marketing communications if you have given explicit consent during registration or through your account preference settings. You may withdraw this consent at any time.
Betx does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we need to share your data, strictly for legitimate operational purposes:
Betx works with trusted, registered service providers to help operate the platform — including payment processing, identity verification, cloud computing infrastructure, and analytics services. These providers are only permitted to process data required for their specific tasks and are bound by strict confidentiality agreements.
Betx may need to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by law or a valid court order.
In the event of any merger, acquisition, or sale of betx assets, user data may be transferred as part of the business assets. You will be notified in advance before your data is transferred and will be subject to the new party's privacy policy.
The betx platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse the betx website.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the betx platform.
Betx implements multiple layers of security protection to safeguard your personal data from unauthorised access, misuse, disclosure, alteration, or destruction:
While betx takes all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password and never share your login details.
As a betx platform user, you have several important rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data betx holds about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request deletion of your personal data, subject to applicable legal compliance requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for portability purposes.
Under certain circumstances, you may request that the processing of your data be temporarily restricted.
To submit any request regarding your privacy rights, contact the betx support team via in-app live chat. We will process your request within 30 business days.
Betx does not retain your personal data longer than necessary for the purposes stated in this policy. Retention periods depend on the type of data and the applicable legal requirements:
The betx platform is exclusively for users aged 18 and above. betx does not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the account. Parents or guardians who believe their child may have registered on the betx platform are requested to contact us immediately.
In the course of operating the betx platform, some of your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use international cloud service providers for platform infrastructure.
All cross-border data transfers are carried out with adequate safeguards, including data processing agreements that meet security standards equal to or exceeding Malaysia's PDPA requirements. betx ensures a consistent level of data protection wherever your data is processed.
Betx reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:
Continued use of the betx platform after changes take effect will be considered your acceptance of the latest version of the Privacy Policy.
If you have any questions, concerns, or complaints about how betx handles your personal data, we encourage you to contact us first before filing a complaint with the relevant authorities:
The betx privacy team will endeavour to respond to all enquiries within 5 business days and resolve formal complaints within 30 business days.
Register your betx account with complete confidence — your privacy and information security have been our top priority from day one.