Betx Terms and Conditions – A Clear and Transparent Guide to Using the Platform

By registering, logging in, or using any part of the betx platform — whether through the website, mobile app, or any other channel — you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document.

If you disagree with any part of these terms, you are required to stop using the betx platform. Continued use of the platform after the terms have been updated constitutes your acceptance of the revised terms.

To register and use the betx platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old or have reached the age of majority under the laws of your jurisdiction, whichever is higher.
• Not residing in a jurisdiction that prohibits online betting activities.
• Registering using your own accurate and up-to-date personal information — including your full name, date of birth, email address, and phone number.
• Possessing full legal capacity to enter into a binding agreement.
• Never previously banned or suspended from using the betx platform.

Each user is only permitted to hold one active account at betx. Creating multiple accounts to circumvent betting limits, claim duplicate bonuses, or for any other purpose is strictly prohibited.

Account Security Responsibilities

You are fully responsible for maintaining the confidentiality of your betx account password and login details. This includes:

• Not sharing your password with anyone, including family members.
• Using a strong and unique password combination.
• Enabling two-factor authentication (2FA) available in your account settings.
• Notify betx immediately if you suspect your account has been accessed without authorisation.

Betx will not be held liable for any losses resulting from unauthorized access caused by a user's own negligence in safeguarding their account.

Betx accepts deposits via various approved payment methods including FPX, DuitNow, bank transfer, TNG eWallet, and credit/debit cards. All deposits are processed in Malaysian Ringgit (MYR).

Deposit Terms

• The bank account or e-wallet used for deposits must be in your own name — the same name registered on your betx account.
• Betx does not accept third-party deposits.
• Minimum and maximum deposit limits vary by selected payment method and will be displayed during the deposit process.
• Betx does not charge processing fees for deposits; however, your bank or payment provider may apply their own fees.

Betx is committed to processing all valid withdrawal requests promptly and transparently. However, certain conditions must be met before a withdrawal can be approved.

Withdrawal Terms

• Identity verification (KYC) must be completed — including submitting a copy of your ID and proof of address.
• Withdrawals can only be made to a bank account or e-wallet registered in your own name.
• Any active bonus in your account must meet the rollover requirement before a withdrawal is permitted.
• The minimum withdrawal amount is RM 50, and the maximum limit depends on your account tier.
• Betx reserves the right to request additional verification documents before approving large withdrawals.

All bets placed on betx are subject to general rules and the specific rules for each sport or game type. It is your responsibility to ensure you understand the rules before placing a bet.

Odds and Market Accuracy

Betx strives to ensure the accuracy of all odds and markets offered. However, in the event of a technical error or odds-setting mistake, betx reserves the right to:

• Cancelling affected bets and returning the wager to the player.
• Correcting odds before a bet is confirmed.
• Refusing to accept bets that clearly exploit pricing errors.

Confirmed Bets Are Final

Once a bet is confirmed by the betx system, it cannot be cancelled unless betx determines that a technical error or clear fraud has occurred. The betx team's decision in such matters is final.

Betx offers a wide range of bonuses and promotions for both new and existing members. Each bonus has its own terms that must be followed. The following are general rules that apply to all betx bonuses:

• All bonuses have a stated validity period — expired bonuses will be automatically removed from your account.
• The rollover requirement must be met before the bonus balance can be converted to cash and withdrawn.
• Betx reserves the right to modify, suspend, or withdraw any promotion without prior notice.
• Only one welcome bonus is allowed per account, per IP address, per device, or per household.
• Bonus abuse — including registering multiple accounts to claim bonuses — may result in forfeiture of all bonuses and account closure.

Betx reserves the right to suspend or close any user account under the following circumstances, without prior notice and without any liability to betx:

• Violating any terms stated in this document.
• Providing false or misleading registration information.
• Attempted fraud, money laundering, or other illegal activities.
• Using multiple accounts or sharing an account with another party.
• Using a VPN or other methods to conceal your actual location in order to bypass regional restrictions.
• If the user is subsequently found not to have met the original eligibility requirements.

Users who wish to voluntarily close their account may do so through account settings or by contacting the betx support team.

Betx takes its social responsibility in the industry seriously. We provide a range of self-control tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Account Pause: Temporarily suspend your account for a period of your choice.
• Self-Exclusion: Permanently close your account if you feel it is necessary to do so.

Betx provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot fully guarantee the absence of outages, delays, or technical errors.

Betx will not be held liable for any direct, indirect, incidental, or consequential losses arising from:

• Service interruptions or platform unavailability due to maintenance, technical issues, or factors beyond our control.
• Betting outcomes made by users based on information obtained from the platform.
• Unauthorised access to a user's account resulting from the user's own negligence.
• Payment processing delays caused by third parties such as banks or payment providers.

These terms and conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which betx operates. Any dispute arising from or related to the use of the betx platform shall first be resolved through negotiation between both parties.

If negotiations fail to reach a resolution within a reasonable timeframe, the dispute may be referred to arbitration or a mutually agreed dispute resolution body.

If you have any questions, concerns, or complaints regarding these terms and conditions, the betx team is here to help:

• Live Chat: Available 24/7 via the betx app or website
• Email: [email protected] (displayed as information, not a link)
• FAQ: Visit the FAQ for answers to frequently asked questions

We will endeavour to respond to all enquiries within 24 hours on business days.